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Retro America Returns Policy

All sales for Garage Sale items are final, meaning they cannot be returned

We offer a 14 day return window - NO returns are permitted after 14 days

We love all the products we stock and hope you do too, if you receive an item you are dissatisfied with please contact us immediately so we can correct the problem

 
While we do our very best to provide you with quality products and we endeavour to accurately describe all our products we understand that things sometimes go wrong or occasionally get lost in translation. We happily accept returns if an item has been inaccurately described, providing it is in the condition you received it in 
 
The cost of the return courier is at the customers expense. We are happy to refund the costs of freight if the whoopsie is our fault
 
If you need to return an item, please contact us first and we'll provide you with detailed instructions. Please don't return anything without contacting us first 
 
We do not provide refunds unless we have incorrectly described the item or it is faulty, if you change your mind, or the size is incorrect we will provide you with a store credit or you are welcome to exchange it for another product. Please note there may also be a restocking fee
 

Cosmetics, grooming products, earrings, hats, hosiery, bathing suits, face masks or intimate wear are not returnable for health reasons
 
Garage Sale items can not be returned (unless they are faulty) 

If you are returning an item you need to do the following: 
Contact us via email or thecontact us pageof our website to notify us about the product being returned - we need to know what product is being returned, your contact details, why you're returning the item and whether you'd like a store credit or to exchange it for something else.  If you'd like to exchange the item for something else we need to know the details of that product too 
 
Once you have received approval from us, wrap the items and package them securely.  Arrange shipping, if you don't have a relationship with a courier NZ Post can help you with shipping.  For your own benefit we recommend that you insure the parcel (it may cost you an extra buck or two but it'll be worth it if the parcel gets lost!). The return parcel must be tracked, if the parcel your returning isn't tracked and it goes missing you wont be able to claim the cost of the missing parcel from the courier and you'll be liable for the lost parcel.  Please include a note in the parcel with your full name, address, phone number, email address, what you're returning and why and whetheryou'd like a store credit or to exchange it for something else.  If you'd like to exchange the item for something else we need to know the details of that product too (description, size, colour etc)
 
You will not receive any grief from us as long as the item/s you're returning are in ORIGINAL condition -  Original condition means the items AND boxes must be in original condition, tags must be intact, no marks, animal hair, or smells. The item must not have any additional scratches, dents or paint added or missing.  Please DO NOT wash the item (particularly clothing) and expect a refund, we can only accept returns of products in the same condition you received the goods in
 
We offer a 14 day return window - NO returns are permitted after 14 days

All sales for Garage Sale items are final, meaning they cannot be returned